Refund Policy

Refund Policy

At ACH Illustrator, we strive to provide high-quality graphic digital services that meet our customers' needs. However, we understand that sometimes a service  may not meet your expectations.

Eligibility for Refund

To be eligible for a refund, please ensure that:

1. You have purchased the services from our website or authorized resellers.
2. You have not downloaded or used the service.
3. You request a refund within 7 days of the purchase date.

Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer support team via email address achillustrator@gmail.com
2. Provide your order number and a brief explanation of why you are requesting a refund.
3. Our team will review your request and will refund within 10 business days in your bank account.

Refund Amount

The refund amount will be the full purchase price of the service, minus any applicable transaction fees.

Exceptions

Please note that we do not offer refunds for:

1. Services that have been downloaded or used.
2. Services that are no longer available for sale.
3. Services that have been customized or modified in any way.

Changes to Refund Policy

We reserve the right to modify or update our refund policy at any time. Changes will be effective immediately and will apply to all purchases made after the date of the change.

Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to contact us.